Our Return Promise
If a piece isn't right, you have 30 days from delivery to send it back for a refund. We've kept the rules simple — here's everything you need to know.
The essentials
- 30 days from delivery to start your return.
- Items must be unworn, undamaged, and have all tags attached — please keep pieces free of makeup, deodorant, and tanning marks when trying on.
- Tuck your invoice (or order number) inside the package so we know exactly who to refund.
- Refunds go back to your original payment method, minus the original shipping charge. Once your return reaches us, allow 1–2 business days to process and 5–7 business days for your bank to post it.
- Return shipping is arranged and paid by you — we recommend a tracked, insured service, as we aren't able to refund packages lost in transit.
Final sale
A few categories are yours to keep and can't be returned:
- Sale and markdown pieces (including everything in our Final Sale collection)
- Bodysuits, jumpsuits, and swimwear
- Jewelry and accessories
Unsure about sizing on a final-sale piece? Check the size guide on the product page, or email us before you order — we're happy to help you choose.
Received a damaged item?
We're so sorry — that's not the experience we want for you. Email support@lovexlabels.com within 24 hours of delivery with a photo, and we'll make it right.
How to return
Ship your return — invoice inside — to:
Love x Labels Returns
9540 Owensmouth Ave, Unit 1
Chatsworth, CA 91311
Exchanges
Want a different size or color? Email support@lovexlabels.com and our team will take care of it.
Order changes & cancellations
We move quickly — orders head to processing almost immediately. If you need to change or cancel, contact us within one hour of ordering and we'll do our best, though we can't guarantee changes once processing begins.